Store Policies

Forms of Payment kiva cafe currently accepts American Express, Discover, Mastercard, and VISA. Return Policy Merchandise purchased from kivacafe.com may be returned for credit only within 30 days of purchase if in original condition and in original packaging. Refunds are not issued except in the case of defective merchandise we are unable to replace. kiva cafe credit is valid for one year from date of issue. Thereafter, unused kiva cafe credit is forfeited. If you would like to return something, you must first obtain a Return Merchandise Authorization. You can obtain an RMA by contacting kiva cafe by phone or e-mail. Follow the instructions on the back of the packing list, and return it to us by UPS or FedEx within 30 days of purchase. The item must be in original condition and packaging. Please be mindful that you are responsible for getting it to us in good condition, so be careful with its packing. If the product is defective, contact Customer Service and we will arrange for a UPS call tag to have the merchandise picked up from you. If you are returning it for some other reason, you will need to pay the cost of shipping it back to us. Returns should be sent to: kiva cafe - Tribeca 139 Reade Street New York, NY 10013 Please make sure that you include your name, address, telephone number, order number, RMA and e-mail address. We will e-mail you confirmation of the return. Your credit will be applied to your next purchase. Items purchased from kivacafe.com can be returned directly to the Tribeca location under the same conditions as specified above. Order cancellation. You may cancel an order within 24 hours from the time that your original order was placed. Please send an e-mail to info@kivacafe.com notifying us that you would like to have an order cancelled. Please make sure to supply us with detailed information (i.e. your name, your order number, etc.). You will be sent a confirmation message stating that we have cancelled that order for you. If you do not receive this confirmation message we have already shipped your order to you. Order shipping / delivery Your order will be shipped within two business days (48 hours) from when you placed your order. You should receive the order within 7 business days from the time of shipping, depending on your location. Stock & back orders All items are in stock unless otherwise noted. There may be times when something you order turns out not to be available. We will inform you by e-mail of that situation and tell you how long the lead time is expected to be for the item to come back into stock. At that point you can choose to cancel the order or to have us order it for you.

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